(a) In Australia, our goods come with guarantees which cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

(b) In addition to any other rights you may have under the Australian Consumer Law we warrant to you that the product we supply to you will come with a one year limited warranty.

(c) What is a defect? Our Warranty applies to any fault, error or defects in the products (Defect) and includes: any improper workmanship or materials, breakage and diamonds or stones being dislodged from the products.

(d) What do you need to do to claim the Warranty? If at any time after the delivery of the products, you believe you have a product the subject of a Defect you must cease using the product and contact us either (a) in writing along with a photo and description of the Defect or (b) through the warranty form on our website and by attaching a photo and description of the Defect. If we ask you to, you must return to us the defective products, together with all packaging, parts, accessories, documentation and proof of purchase to the contact details set out below. 

(e) Where you return a product as part of Defect claim you will need to cover any associated costs of you returning the products to us.

(f) When we receive the products you return, we will assess the alleged Defect and make a determination as to whether the claim is valid under our Warranty.

(g) What will we do if you make a successful claim under our Warranty? We will, at our own cost:

(1) repair or replace the product (the decision of whether to repair or replace is at our sole discretion); or

(1) if we are unable to repair or replace the product, we will offer you a choice of a credit, refund or compensation as applicable to the Defect.

(h) Damage Not covered by our Warranty The following damage is not covered by our Warranty:

(1) reasonable wear and tear;

(2) discoloration;

(3) any damage caused (or partly caused) or contributed to, by any:

(A) act or omission, accident or negligence by you or any third party not engaged by us;

(B) failure on your part to follow any instructions or guidelines (including jewellery aftercare guidelines) provided by us in relation to your products; and

(C) failure by you to notify us of any defect in your products within a reasonable period of time after you become aware of or ought to have reasonably become aware of the relevant Defect.

All Personal Customized Jewellery is guaranteed under our 30-Day Quality Guarantee. This policy entitles you to a free, one-time repair of your piece in the event that you experience any defects in craftsmanship or breakage due to manufacturing defects. This guarantee will be voided immediately in the event that user damage is detected (ie: water damage, accidental breakage, missing stones, etc.). Once the 30-day guarantee has expired, a Repair Fee will be charged for all future repairable product issues.

*Lifetime Warranty does not replace lost or stolen items*